Have spent most of the day trying to get through to Tata Indicom’s “helpline” numbers.
Progress thus far:
- 24 calls that began promisingly, with a computerised voice saying “This is Tata Indicom Customer Care” - but were then disconnected almost immediately.
- Got through to a human voice three times but each time the line was disconnected after exactly 12 seconds (or at exactly the point where I was saying the words “...need a cable for...”)
- Finally, an assertive message saying “You have called during non-working hours. Our working hours are 7 AM to 11 PM.” I made the call at 11.55 AM.
So this is what they mean by telecommunications. I’m cancelling my subscription now.
Another firsthand encounter with the Power of Blogging. Just 4-5 hours after I made those posts complaining about Tata Indicom, I got a call from a very polite public relations executive based in Mumbai, asking me for details of my “complaint” - the blog transcript had apparently been forwarded to her by a company official who trawls the Internet for this sort of thing. Next thing, the Delhi office calls up offering to send someone to my house to check the laptop and the phone and work out what cable I need. Should happen today. Oh well.